Frequently Asked Questions
Everything you need to know about your Demi Lovato merch order.
How long will it take for my order to ship?
Standard processing time is 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-4 weeks depending on the destination.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition drops and signed memorabilia are final sale and cannot be returned or exchanged.
Can I track my package?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship Demi Lovato official merchandise worldwide. Please be aware that international customers are responsible for any customs duties or import taxes incurred upon arrival.
How do I care for my apparel items?
To preserve the quality of the prints and fabric, we recommend machine washing your apparel in cold water inside out and tumble drying on low heat or air drying.